Shared Services Centre Market Expected to Reach USD 216 Billion by 2030, Driven by Demand for Operational Efficiency and Digital Transformation

Shared Services Centre Market Expected to Reach USD 216 Billion by 2030, Driven by Demand for Operational Efficiency and Digital Transformation

 

Next Move Strategy Consulting, a prominent market research and consulting firm, has released a new report on the Shared Services Centre (SSC) Market. The global market is projected to reach USD 216 billion by 2030, growing at a CAGR of 21% during the forecast period.

This growth is primarily driven by the increasing need for operational efficiency, cost reduction, and the ongoing digital transformation of businesses worldwide.

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Market Overview

A Shared Services Centre (SSC) is an internal or outsourced organization designed to centralize common business functions (such as finance, human resources, IT, procurement, and customer service) into one unit to serve multiple business units within an organization. SSCs help businesses streamline operations, reduce costs, enhance efficiency, and improve the quality of services through economies of scale.

The growing adoption of digital technologies such as automation, artificial intelligence (AI), cloud computing, and data analytics is transforming how SSCs operate, enabling them to provide more agile and data-driven solutions across industries.

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Key Drivers of Market Growth

  1. Increasing Demand for Operational Efficiency: Companies across industries are under pressure to optimize their business processes, reduce costs, and improve performance. Shared Services Centres allow organizations to consolidate back-office functions, driving economies of scale and improving efficiency, which is fueling their adoption globally.
  2. Cost Reduction and Budget Optimization: SSCs help organizations reduce operational costs by centralizing functions that would otherwise be duplicated across various departments. This consolidation enables better resource management and streamlines processes, resulting in significant cost savings, especially for large multinational corporations.
  3. Digital Transformation and Automation: The integration of cloud technologies, Robotic Process Automation (RPA), and artificial intelligence (AI) into SSCs is helping organizations automate routine processes and provide more advanced services. Automation enables SSCs to deliver faster, more accurate, and cost-effective services, driving their growth in industries such as finance, HR, and customer service.
  4. Globalization and Expansion of Multi-National Companies: As companies expand globally, they seek solutions to manage operations across multiple regions. SSCs offer an effective model for consolidating services into centralized hubs, ensuring consistent service delivery and operational oversight, no matter where the company operates.
  5. Focus on Scalability and Flexibility: Shared services provide a highly scalable model that can easily adjust to changes in demand or business needs. This flexibility is attractive to companies looking to streamline operations, grow without incurring additional operational complexity, and easily adapt to evolving market conditions.
  6. Improvement in Data-Driven Decision Making: The use of data analytics in SSCs helps organizations make better-informed decisions, improve service delivery, and identify cost-saving opportunities. With the ability to track performance and generate insights, SSCs can proactively address operational challenges and continuously improve business processes.

Market Key Segments

The Shared Services Centre (SSC) market is segmented based on various factors, including:

  • Type of Service:
    • Finance and Accounting(e.g., accounts payable, accounts receivable, financial reporting)
    • Human Resources(e.g., payroll processing, recruitment, talent management)
    • Information Technology(e.g., IT support, infrastructure management, software development)
    • Procurement(e.g., supply chain management, sourcing, supplier management)
    • Customer Support Services(e.g., call center operations, customer care)
    • Others(e.g., legal, marketing, R&D)
  • Deployment Mode:
    • On-Premises
    • Cloud-Based
  • Industry:
    • BFSI (Banking, Financial Services, and Insurance)
    • Healthcare
    • Retail
    • Manufacturing
    • Telecommunications
    • Information Technology (IT)
    • Government
    • Energy and Utilities
    • Others
  • Region:
    • North America
    • Europe
    • Asia-Pacific
    • Rest of the World (RoW)

Regional Insights

  • North America: North America is the largest market for Shared Services Centres, driven by the region's high adoption of digital transformation, automation, and AI. The U.S. is particularly a hub for multinational companies implementing SSCs to streamline operations, improve service delivery, and drive cost savings.
  • Europe: Europe holds a significant share of the SSC market, with a strong presence of large multinational corporations. The region’s focus on cost reduction, process optimization, and digital transformation is leading to an increase in the adoption of shared services, particularly in industries like manufacturing, banking, and healthcare.
  • Asia-Pacific: The Asia-Pacific region is expected to experience the fastest growth during the forecast period, driven by rapid industrialization, the expansion of IT outsourcing, and increasing demand for business process optimization. Key markets in this region, such as China, India, and Japan, are adopting SSC models for their large-scale operational needs.
  • Rest of the World (RoW): The Rest of the World region is gradually adopting Shared Services Centre models, with growth particularly in Latin America, the Middle East, and Africa. As businesses in these regions expand and modernize, the demand for centralized services is expected to rise.

Key Players

  • Accenture plc.
  • Genpact Ltd.
  • Tata Consultancy Services Limited
  • WNS (Holdings) Ltd.
  • Deloitte Touche Tohmatsu Limited
  • Infosys Limited
  • Capgemini SE
  • International Business Machines Corporation
  • EXLService Holdings, Inc.
  • CGI, Inc.

Future Outlook

The Shared Services Centre (SSC) market is on a strong growth trajectory, supported by increasing demand for operational efficiency, cost savings, and digital transformation. The integration of advanced technologies like Robotic Process Automation (RPA), AI, and machine learning is further improving the capabilities and offerings of SSCs, making them indispensable for businesses looking to streamline operations and enhance service delivery.

Key trends to watch in the coming years include:

  • Automation and AI Integration: The continued adoption of automation, AI, and machine learning in SSCs will lead to more intelligent, self-operating service models. This will further reduce manual intervention, increase accuracy, and improve the speed of service delivery.
  • Hybrid Delivery Models: Hybrid delivery models, combining on-premises and cloud-based services, will become increasingly popular. This model will provide organizations with greater flexibility, scalability, and security.
  • Expansion into Emerging Markets: As businesses expand into new regions, particularly in emerging markets, Shared Services Centres will play a crucial role in providing centralized support across geographies, ensuring operational consistency while adapting to local needs.
  • Enhanced Data Analytics: The growing use of data analytics in SSCs will provide organizations with valuable insights into their operations, helping them identify areas for improvement, optimize processes, and make more informed strategic decisions.

In conclusion, the market is set to continue its growth, driven by technological advancements, the need for operational efficiency, and the growing demand for digital transformation. As businesses increasingly recognize the value of SSCs in optimizing resources, reducing costs, and improving performance, the market is expected to reach new heights by 2030.

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